FAQs
Shipping Questions
We ship to most countries in the EU which you can check the list below to see the countries that we ship to, any countries not included in this list must use our US based site at youngla.com to place an order
Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Romania, Slovakia, Slovenia, Czechia, Finland, Ireland, Poland, Portugal, Sweden, Austria, Denmark, France, Italy, Spain, Belgium, Netherlands, Cyprus, Malta, Germany, Norway, Switzerland, and the United Kingdom.
*Disclaimer, free shipping is not provided to Cyprus and Malta if over the 100 Euro threshold
We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.
During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.
Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
After your order has been shipped, usually most orders will be delivered within 3-7 business days depending on your location and carrier delays
Please note: Weekends are not working days so any orders placed during the weekends will be shipped the next business day
Any countries inside of the European Union will not be charged customs/duties, but if you are located outside of the EU you might be responsible for customs/Duties. Costs are dependent on country and can vary by location.
If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order
Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.
We use many different carriers to deliver reliably and efficiently to all countries consistent with the EU. Once your package has been shipped you will be able to find your packages shipping carrier and more info about the shipment.
Ordering Questions
Yes, we do have a fraud protection system in place and information is secured with shopify security systems.
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments.
This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
Return & Exchange Questions
Returns are accepted within 60 days from the delivery date of your package and would need to be returned in original condition. (Unused and Unwashed)
You can follow the link below to get started
https://eu.youngla.com/pages/returns
*If you have purchased from Youngla.com returns can not be processed on this site and you would need to follow instructions based off our US site which you can find with the link below
In most cases they will be processed within 2-7 business days from the delivery date to our facility. Once it has been processed you would receive a confirmation email confirming your return/exchange.
We will cover costs for the return shipping (excluding some countries which you can read all about on our returns policy page)
We are sorry to hear this. Customer satisfaction is our biggest priority. Please reach out to our support team at [email protected] with your order number and a photo of the item you have received showing the issue so that we can further assist you!
General Questions
If you have any questions about your order, please email us at [email protected] or call our Los Angeles Office at +1 (818) 206-8764. Business hours are between Mon-Fri from 5PM to 1AM GMT.
*We are based in the USA, Message and call rates may apply when reaching out
We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend. If you need immediate assistance please call us during our business hours we are open Mon-Fri from 5PM to 1AM GMT
If you have received a notification that your order has been delivered and found that nothing has been found we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.
If you still have not received the package after that time please reach out to our support team by emailing us at [email protected] as we can start a claim and investigation with the carrier.
We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.
Product Questions
Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit. Please feel free to email [email protected] for advice on sizing.
Click Here To See General Size Chart
Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than 10 minutes! While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
- Select the item and size that you want
- Click the 'EMAIL ME WHEN AVAILABLE' tab
- Input your email
- As soon as the item is restocked online, you will receive an email message
Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.
We typically restock items within 60-90 days from the last launch or restock of the item. Some items can restock more quickly depending on the demand, but can also take longer if the demand is not high. If the item has a price that is colored red (Sale item) it typically means that it is discontinued and will unfortunately not be coming back in stock.
For most of our products we do recommend washing with cold water and hang drying, we would not recommend using a dryer as they might damage or shrink the items. Some products can shrink more considerably than others depending on the materials used. Items that have been washed are not eligible for returns or exchanges.
Get support
- Contact usSend us an email!
- Call usWant to talk to a live agent, call us!
- M-F 9AM-5PM PT: +1 818 206 8764