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FAQs

Shipping Questions

We ship to most countries in the EU which you can check the list below to see the countries that we ship to, any countries not included in this list must use our US based site at youngla.com to place an order

Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Romania, Slovakia, Slovenia, Czechia, Finland, Ireland, Poland, Portugal, Sweden, Austria, Denmark, France, Italy, Spain, Belgium, Netherlands, Cyprus, Malta, Germany, Norway, Switzerland, and the United Kingdom.


*Disclaimer, free shipping is not provided to Cyprus and Malta if over the 100 Euro threshold

We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.


Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

After your order has been shipped, usually most orders will be delivered within 3-7 business days depending on your location and carrier delays

Please note: Weekends are not working days so any orders placed during the weekends will be shipped the next business day

Any countries inside of the European Union will not be charged customs/duties, but if you are located outside of the EU you might be responsible for customs/Duties. Costs are dependent on country and can vary by location. 

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

We use many different carriers to deliver reliably and efficiently to all countries consistent with the EU. Once your package has been shipped you will be able to find your packages shipping carrier and more info about the shipment. 

Ordering Questions

Yes, we do have a fraud protection system in place and information is secured with shopify security systems. 

We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments. 

This is a common issue that happens to many customers. If you did not get an order confirmation email or get to a confirmation page, that usually means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Customers can cancel their own order within 5 minutes of placing it directly from the confirmation page.

If more than 5 minutes have passed, we recommend contacting our support team as soon as possible. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and cancellation may not always be possible.

Contact Us:

If we're unable to cancel the order in time, you can always initiate a return here.

We recommend contacting our support team as soon as possible if you need to change your address on an order. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and updates may not always be possible.

Contact Us:

If we're unable to update the address, you can also try reaching out to the carrier to request a pickup which most carriers will be able to provide.

Delivery Questions

We first we would like to sincerely apologize if you’ve experienced this issue—although it’s extremely rare, we understand how frustrating it can be.

Please double-check your confirmation email to ensure that the item you received does not match what was on the confirmation.

If the item received is incorrect, please email our support team at eu.[email protected] with the following information:

  • Order Number

  • Photo of the incorrect item, clearly showing the size and the packaging it came in

Once we receive this information, we’ll send you a free return label and promptly ship out the correct item.

We completely understand how frustrating it can be to receive a delivery notification—only to find no package in sight. While it may seem unusual, carriers sometimes mark packages as "delivered" prematurely, with the actual delivery occurring later. We’ve seen this happen often, though there’s still no clear explanation for why it occurs.

Here’s what we recommend:

  • Please allow 2 business days from the marked delivery date. In many cases, the package arrives during this window.

  • During that time, we also suggest checking around your property, with neighbors, or even asking your mail carrier if they’ve seen the package.

If it’s been more than 2 business days and the package still hasn’t arrived, feel free to reach out to us at eu.[email protected] for further assistance.

Please note:
If shipping protection was not purchased at checkout, the resolution process may take longer and, depending on the carrier’s information, we may not be able to guarantee a replacement. For more details, please refer to our Shipping Policy and Shipping Protection Policy.

We're genuinely sorry to hear about this and would like to assist you as best we can.

If you did not purchase shipping protection, we typically are not responsible for issues that occur during transit and recommend reaching out directly to the carrier for further assistance. However, our support team is always available to provide additional guidance — feel free to contact us at eu.[email protected].

If you did purchase shipping protection, please reach out to our support team at eu.[email protected] to initiate a claim. To begin the process, we’ll need the following information:

  • Order number

  • Details of the damaged or missing items

  • Photo of the package upon delivery

Once we receive all the required details, we will submit a claim with the carrier. Please note that claim processing typically takes 7–14 business days.

Return & Exchange Questions

Returns are accepted within 60 days from the delivery date of your package and would need to be returned in original condition. (Unused and Unwashed)

You can follow the link below to get started

https://eu.youngla.com/pages/returns


*If you have purchased from Youngla.com returns can not be processed on this site and you would need to follow instructions based off our US site which you can find with the link below

Returns and Exchanges

In most cases they will be processed within 2-7 business days from the delivery date to our facility. Once it has been processed you would receive a confirmation email confirming your return/exchange.

We will cover costs for the return shipping (excluding some countries which you can read all about on our returns policy page) 

Return Policy

If you notice any issues or defects with the items you received, we recommend reaching out to our support team so we can inspect the issue and assist you further.

Please email eu.[email protected] with the following information:

  • Order number

  • Model number of the item in question

  • Photo or video clearly showing the issue

Once our team receives your email, we’ll review the information and respond with available options to help resolve the situation.

General Questions

If you have any questions about your order, please email us at [email protected] or call our Los Angeles Office at +1 (818) 206-8764. Business hours are between Mon-Fri from 5PM to 1AM  GMT.

*We are based in the USA, Message and call rates may apply when reaching out

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend. If you need immediate assistance please call us during our business hours we are open Mon-Fri from 5PM to 1AM GMT

We do! You can check out our rewards page here! 

Every Euro spent is 1 point earned and you can redeem those points for gift cards that you can use on your future orders.

Product Questions

Different products have different sizing in regard to the fitting requirement. On most of our items we usually state in the product description how the items fit. Please feel free to email [email protected] for advice on sizing. 

Click Here To See General Size Chart

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than 10 minutes! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

- Select the item and size that you want

- Click the 'EMAIL ME WHEN AVAILABLE' tab

- Input your email

- As soon as the item is restocked online, you will receive an email message 

Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on. 

We typically restock items within 60-90 days from the last launch or restock of the item. Some items can restock more quickly depending on the demand, but can also take longer if the demand is not high. If the item has a price that is colored red (Sale item) it typically means that it is discontinued and will unfortunately not be coming back in stock.

For most of our products we do recommend washing with cold water and hang drying, we would not recommend using a dryer as they might damage or shrink the items. Some products can shrink more considerably than others depending on the materials used. Items that have been washed are not eligible for returns or exchanges. 

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